SCORM Compliant Package-ICTWEB201 Use social media tools for collaboration and engagement Qualification select and induct staff SITXCCS008

select and induct staff SITXCCS008 Develop and manage quality customer service practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team If you require RPL Kits with comprehensive benchmarking

All resources go through a compliance and quality check with highly experienced professionals who have worked in the VET sector

Core units ICTTEN202 Use hand and power tools ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN211 Work effectively in a telecommunications network environment ICTWHS204 Follow work health and safety and environmental policy and procedures ICTWOR308 Provide customer service to telecommunications customers Elective units BSBSUS201 Participate in environmentally sustainable work practices CPCCWHS2001 Apply WHS requirements

SCORM Compliant Package-ICTWEB201 Use social media tools for collaboration and engagement Qualification select and induct staff SITXCCS008* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.